Return & Refund Policy

Return & Refund Policy

At Makari Germany, customer satisfaction is important to us. If your purchase from makarigermany.de does not meet your expectations, please contact our Product Specialists. After reviewing your concern, we may:

  • Recommend an alternative product
  • Offer compensation of equal or lesser value
  • Issue a refund where applicable

Returns must be requested within 7 days of receiving your order. Products returned after 15 days will only be eligible for a refund if they are unused and in their original packaging.

Returned or Refused Packages

A €10 reshipping fee will apply to packages returned to us by the carrier due to any of the following:

  • Incomplete or incorrect delivery address
  • Three unsuccessful delivery attempts
  • Failure to collect the package from a Hermes ParcelShop or DHL collection point after a missed delivery

Shipping Information

International Shipping

  • Standard Shipping: 7–14 business days
  • Express Shipping: 3–5 business days

We offer shipping to countries across the European Union. Orders are dispatched from Germany via Hermes or DHL, helping to reduce delivery times and avoid customs charges within the EU. Signature confirmation may be required upon delivery.

Customs, Import Duties & Restrictions

For orders shipped outside the European Union, customs duties, taxes, and import fees may apply. These charges are determined by the destination country and are the responsibility of the customer.

Makari Germany has no control over these charges and cannot estimate the amount payable. Please contact your local customs authority for further information.

Some countries may also restrict the import of certain products. Customers are responsible for ensuring that the products ordered can legally be imported into their country.

Return Conditions

  • When two or more identical items are purchased, only one opened item may qualify for a full refund within the 30-day return period.
  • Our Baby Line products and Gift Sets are non-returnable unless they are unused and unopened.
  • Shipping charges are non-refundable.
  • Refunds and returns are processed within 7–14 business days after receipt and inspection.
  • We reserve the right to deduct original shipping costs or discounts applied to the order when processing refunds.

Customers are responsible for return shipping costs unless the wrong product was shipped or the product arrived damaged.

All returned items must be:

  • Securely packaged in their original packaging
  • Shipped using a reliable carrier
  • Sent with tracking and signature confirmation where possible

Return Address

Returns Department
Makari Germany
An Den Kasernen 5
68167 Mannheim
Germany

Please include your original order number on the return package.

International Returns

International orders are generally non-returnable.

Allergies & Product Use

Customers are advised to carefully review product ingredients before purchase.

If you have a fish allergy, please avoid products containing Caviar. Makari Germany cannot be held responsible for allergic reactions resulting from the use of our products.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us immediately and provide:

  • Photos of the damaged product and packaging
  • Your order number

Contact us at:

Email: info@makarigermany.de
WhatsApp: +49 151 42085343

Please keep all original packaging and damaged items until the claim has been fully processed. Failure to retain the original packaging may affect our ability to approve a replacement claim.

Minor damage to external packaging that does not affect the product itself is not eligible for a refund.

For damaged or incorrectly shipped products, customers outside Germany must return the item at their own expense. Once the claim is approved, we will reimburse the return shipping cost and issue the appropriate refund or replacement.

Note: Refunds, replacements, and return shipping reimbursements for international customers apply only when the customer receives a damaged or incorrect product.


 

Return & Refund Policy

If any purchase of www.makarigermany.com ever fails to meet your satisfaction, please contact our Products Specialists. Our experts will review your dissatisfaction and then opt to, either advise an alternate product, offer a compensation of equal or lesser value or refund the purchase. However, returns will be issued within 30 days of notification. If product is returned after 30 days, a refund will be issued only if product is unused and in its original packaging.

 

Returned Or Refused Packages


If any package gets returned to us by the carrier there is a reshipping fee of 10€ This applies for any of the following:


Packages That The Carrier Was Unable To Deliver Due To Insufficient Address Customer Missed 3 Delivery Attempts


Customer Failed To Pick Up Package From Hermes Access Point or (DHL) Post Office After Delivery Was Missed


International Shipping


Standard International 7 - 14 business days

Express international 3- 5 business days


We are pleased to offer international shipping to over EU countries. We have an international EU Countries shipment. All orders will dispatch from Germany for faster shipping and to avoid customs & import duties.
International Orders are all shipped from Germany via Hermes or DHL with a signature requirement at delivery.


Customs, Import Fees And Import Restrictions
If you're ordering from a non EU Country, your order may be subject to customs and import duties. makarigermany.de has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. You may contact your local customs office for more information on the current charges
Some countries may restrict the import of certain items. You may contact your local customs office for more information on which items are eligible to be imported in your country.
Please note that, when purchasing 2 or more identical items with the same order, only 1 opened item can be fully refunded (within the 30 days return policy) or ( applying our refund policy)

This return policy is valid on individual items only. Our baby line and gift sets have no return allowance. Returns on any of these items will only be issued on unused products. There is absolutely no refund on shipping for returned items.
Please allow us 7 - 14 business days to process returns and refunds, we do have the rights to deduct the Shipping amount or discounted prices paid in the original order.
When returning our items, we ask all of our customers to make sure that it is being shipped in its original packaging ( in a box), sent with a reliable shipper and signature upon arrival has been requested. Customer will return package at his/her own cost we only provide return label for wrong order shipped to customer.

Forward all returns to:
Returns Department
Makari Germany
An Den Kasernen 5
68167 Mannheim
Include the original order number on the packaging

International Shipping & Return 
There is no return on international orders.
We advise all our customers to check the ingredients prior to purchasing any one of Makari’s products. If you are allergic to fish we advise you to steer away from any one of our products containing Caviar. We do not take responsibility for any form of allergic reactions from our products.  

 

International Shipping & Return


There is no return on international orders.
We advise all our customers to check the ingredients prior to purchasing any one of Makari’s products. If you are allergic to fish we advise you to steer away from any one of our products containing Caviar.

We do not take responsibility for any form of allergic reactions from our products.

 

Damaged Items

If package was received damaged, please email or WhatsApp photos of the damage and include the order number. Email should be sent to info@makarigermany.de or whatsapp us on +4915142085343. All packaging material and damaged goods must be kept in the original form as received. The packaging and item(s) shipped must not be sent back to the shipper until a claim is complete. If customer does not keep original packaging damaged we cannot resend a new one.  


Damage on container or boxes that does not affect the product will not be entitled for refund. International orders will not be entitled for a return label. Customers will have to return it at their own cost, and we will refund them fully including their return cost.

NB: This applies to if customer received wrong or damage products.